Responsibilities

  • Manage incoming customer calls, live chats, and emails in a responsive manner. 
  •  Professionally addressing clients’ inquiries and complaints.
  •  Assist clients with account opening, amendments, and provide all relevant onboarding documents and materials
  •  Address and troubleshoot common platform issues, including login problems on MetaTrader 4 and MetaTrader 5.
  • Get familiar with company's products and introduce them to customers.
  •  Develop a comprehensive understanding of the company's products and effectively introduce them to clients.
  •  Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams
  • Handle inquiries and manage settings related to Introducing Broker (IB) programs.
  • Perform sales profile maintenance and manage customer data to ensure accuracy and consistency.

Qualifications

  • At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
  • Min. 1 year of working experience in financial industry’s customer service is preferred
  • Experience in supporting client’s enquiries and technical problem in the financial services industry is an added advantage.
  •  Prominent level of ability in Microsoft office with strong numerate and analytical skills.
  •  Excellent teamwork awareness, service awareness and normative awareness.
  •  Good logical thinking, able to quickly understand the problems and respond to it.
  • Proficient in reading, writing, and speaking English and Mandarin/Arabic/Farsi/Vietnamese/Korean/Japanese
  • Willing to work flexibly and shift arrangement including weekends and holidays